Mood Skin Clinic Policies
We currently don't take booking deposits for most of our appointments and we would really like it to stay that way. So to keep it fair for everyone, we have A FEW guidelines...
NOTIFICATIONS AND REMINDERS OF YOUR APPOINTMENT
No-shows and last minute cancellations disadvantage both our business and other clients. With our therapists being high in demand and dedicating their time and expertise to treatments and their clients, they mean that clients on our wait list cannot book those time slots with us and miss out.
We completely understand that things happen and can unexpectedly pop up, which is why we send you a reminder of your appointment via SMS and email 48hours prior, to allow for any changes.
All we ask is that when you realise you can't make your appointment, please let us know (at least 24hr prior) to give us enough time to offer that spot to someone else. This includes needing to change your appointment to a shorter or longer treatment.
CANCELLATION AND RESCHEDULING FEES
If you provide us with less than 24hrs notice there is a cancellation fee of 50% that will be charged. No shows to appointments may be charged at full price. You may also be required to provide a deposit to secure future appointments, this will be non-refundable if you no show or change your appointment last minute.
If your unsure of your schedule we recommend trying your luck on the day.
Please also note that any changes to Tuesday appointments need to be made by 3pm Saturday to allow us enough time to contact our wait list.
Refunnd policy - products
At Mood all products are sold as brand new and for personal use only. We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. However, if there is a fault with the product please let us know as we can send back to the manufacturer for review.
Thank you for your understanding.