Mood Skin Clinic booking Policies

 

We currently don't take booking deposits for most of our appointments and we would really like it to stay that way. So to keep it fair for everyone, we have A FEW guidelines...

NOTIFICATIONS AND REMINDERS OF YOUR APPOINTMENT

No-shows and last minute cancellations disadvantage both our business and other clients. With our therapists dedicating their time and expertise to treatments as well as being high in demand, they mean that clients on our wait list cannot book those time slots with us and miss out. 

We completely understand that things happen and can unexpectedly pop up, which is why we send you a reminder of your appointment via SMS and email a minimum of 24 hours prior to allow for any changes. 

All we ask is that when you realise you can't make your appointment, let us know to give us enough time to offer that spot to someone else. This includes needing to change your appointment to a shorter or longer treatment.

CANCELLATION AND RESCHEDULING FEES

If you provide us with less than 24 hours notice, fail to turn up for your appointment, or you have made multiple changes to your appointments, you may be charged a cancellation or rescheduling fee of $50. You may also be required to provide 100% pre-payment to secure future appointments. This will be non-refundable. If your unsure of your schedule we recommend trying your luck on the day.

Please also note that any changes to Tuesday appointments need to be made by 12pm Saturday to allow us enough time to contact our waitlist.

 

Thank you for your understanding.

xxx